Got a question? We'll get back inside one business day.

Real Aussies answering real questions. No bots, no chatbot. Try us.

I want to return something 14-day money-back guarantee, fully covered. See the steps. Read the guarantee

Step 1 of 3

What's it about?

Pick the closest match so the right person gets your message.

Help me pick a kit Not sure which one is right for you. Order or shipping question Tracking, address, delivery time. Return or refund 14-day money-back, no questions. Something else Wholesale, press, partnership, anything else.

Tell us a bit more.

One short paragraph is plenty. Include your unit's brand or order number if it's relevant.

Your question Add a quick note so we can help.

Where do we reach you?

We reply by email inside one business day. Phone is optional, only if you'd rather we call.

Your name Pop your name in here.

Email Need a valid email so we can reply.

Phone (optional)

Or just contact us directly.

Email or DM works fine if you'd rather skip the form.

Email

support@homediykits.com.auWe reply inside one business day.

Support hours

Mon to Fri, 9am to 5pm AESTSunshine Coast based. Real humans.

Social

Quick answers.

The four questions we get most. Tap to expand.

How long does shipping take?

Most metro orders arrive in 2 to 4 business days. Regional WA and remote NT can take 5 to 7. Every order ships from our Geebung warehouse with tracked Auspost or Sendle. Free shipping on everything over $100.

What's your return policy?

14 days, full refund, no questions. Open the kit, try it, change your mind, send it back. We cover the return label. Just email support@homediykits.com.au and we'll set it up inside one business day.

Is the 14-day guarantee for real?

Yes. If your first clean doesn't go the way you expected, book a quick walk-through call with our support lead. Still not happy? Full refund inside 14 days. We don't have a tradie callout policy. We just give you your money back.

Do you sell gift cards?

Yes, digital gift cards in $50, $100, and $150. They arrive by email instantly and never expire. Email us if you need a printed card for a physical gift, we can arrange that too.