14-Day Money Back Guarantee
14-Day Money-Back Guarantee Policy
At Home DIY Kits, we are confident in the quality of our DIY Kit. If you’re not completely satisfied, we offer a 14-day money-back guarantee under the following conditions:
1. Eligibility for a Refund
- This only applies to our kits not any accessories or misc items
- The guarantee applies to purchases made directly through our official website.
- Refund requests must be submitted within 14 days of the delivery date.
- The product must have been used as per the provided instructions.
2. Proof of Dissatisfaction
- Customers must provide clear evidence that the product did not perform as advertised.
- This includes detailed photos, videos, or written explanations outlining the issue.
- Claims without sufficient proof may not be eligible for a refund.
3. Non-Refundable Costs
- Refunds cover the product’s purchase price only.
- Shipping fees, both for the initial delivery and return, are non-refundable.
- Customers are responsible for all return shipping costs.
4. Return Requirements
- The product must be returned in its original packaging (if possible) and include all components.
- Customers must obtain a return authorisation by contacting our customer support team before sending back the product.
5. Exclusions
- Refunds will not be granted for dissatisfaction caused by improper use or failure to follow the provided instructions.
- Promotional or discounted items are not eligible for a refund under this guarantee.
6. Refund Processing
- Upon receiving and inspecting the returned product, we will notify you of the refund status.
- Approved refunds will be processed within 7-10 business days, credited back to the original payment method.
How to Request a Refund
To initiate a refund, please contact our customer support team at info@homediykits.com.au with:
- Your order number.
- A description of the issue.
- Proof of purchase and evidence supporting your claim (photos/videos).