Refund policy
Return and Refund Policy
Effective Date: 28th August 2024
At Home DIY Kits, we are committed to ensuring your satisfaction with our products. Please review our return and refund policy below to understand your rights and our processes.
1. Faulty or Damaged Products
If your product arrives faulty or damaged, please notify us within 48 hours of receiving your order. We will work with you to resolve the issue as quickly as possible.
To report a faulty or damaged product:
- Email us at: info@homediykits.com.au
- Include: Your order number, a description of the issue, and photos of the damage or fault.
2. Return Eligibility
To be eligible for a return and refund, the following conditions must be met:
- The product must be unused and in its original packaging.
- The product must be returned within 30 days of the delivery date.
- A return must be initiated by contacting us first at [Insert Email Address] to receive return instructions.
3. Return Process
Once you have contacted us and we have confirmed the return, please send the product back to us using the instructions provided. You will be responsible for paying the return shipping costs.
4. Refunds
Once we receive your returned product and confirm that it meets the return criteria, we will process your refund. Refunds will be issued to the original payment method within [Insert Number of Days] business days.
Please note:
- Shipping costs are non-refundable.
- If the returned product does not meet the eligibility criteria, we reserve the right to deny the refund.
5. Non-Returnable Items
Certain items may not be eligible for returns, including:
- Products that have been used or damaged after delivery.
- Products not returned in their original condition or packaging.
6. Contact Us
If you have any questions about our return and refund policy, please contact us at:
Home DIY Kits
warehouse@homediykits.com.au