Shipping policy

Shipping Policy

Effective Date: 28th August 2024 

At Home DIY Kits, we are committed to ensuring that your orders are delivered to you in a timely and efficient manner. Please read our shipping policy below for detailed information on our shipping options and processes.

1. Shipping Within Australia

We currently ship to all locations within Australia. Our goal is to process and dispatch your order as quickly as possible.

2. Shipping Options

We offer two shipping options for deliveries within Australia:

1. Standard Post:

  • Delivery Time: Typically 3-7 business days, depending on your location.
  • Cost: Calculated at checkout based on your location and the weight of your order.

2. Express Post:

  • Delivery Time: Typically 1-3 business days, depending on your location.
  • Cost: Calculated at checkout based on your location and the weight of your order.

3. Order Processing Time

Orders are typically processed within 1-2 business days after your purchase. Please note that orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected, the delivery destination, and the weight of the package. The final shipping cost will be displayed at checkout before you complete your purchase.

5. Delivery Times

While we strive to deliver your order within the estimated delivery times, please note that these times are estimates and not guaranteed. Factors such as public holidays, postal delays, or remote locations may affect delivery times.

6. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address, failure to collect from a post office, or any other reason, we will contact you to arrange re-delivery. Additional shipping charges may apply.

8. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order.

9. Contact Us

If you have any questions or concerns about our shipping policy or your order, please contact us at: info@homediykits.com.au